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Meet Karisse and Brett
Karisse Hendrick brings over a decade of knowledge and experience in the Card Not Present (CNP) fraud & payments space to help merchants create their own unique fraud and payments strategy, with a strong focus on creating custom strategies to prevent and reverse chargebacks. She also has worked with top providers, writing reports and articles to support the industry. Over the course of her career, Karisse has worked with over one thousand e-commerce and mobile companies including some of the largest companies in the world in various capacities, and has become a trusted resource to these merchants. Up until recently, Karisse was also the Editor-at-Large for CardNotPresent.com/CNP Expo, where she was responsible for creating merchant focused educational content for the publication and annual CNP Expo event. Working with CNP has provided Karisse an opportunity to support the industry on a "macro level", while working with her consulting clients on a more "micro", individual level. Prior to this, she served as program manager for the Americas and in-house industry expert at the Merchant Risk Council, the largest international trade association for fraud and payments leaders for e-commerce companies, where she worked closely with hundreds of leading merchants, developing proprietary training programs, shaping content for the group's annual conference, writing articles on news and best practices and representing merchant interests with the major card brands and federal law enforcement. Between her time at MRC and CNP, Karisse has had the opportunity to support and work with hundreds of e-commerce and mobile merchants,which lends to her a unique view in to best practices, specific pain points of each vertical and business model and the success of various solutions in the market.
Prior to supporting merchants in fraud and payments, she built and managed the fraud and payments department for high-end retail rental company Bag Borrow or Steal that lowered its overall fraud rate by 97 percent in 18 months. She was also responsible for creating a unique friendly fraud and chargeback processes for Expedia which is still in place 7 years later and responsible for saving the company millions and has worked with merchants such as Shutterfly, Etsy and several others in a consulting capacity.
Former United States Most Wanted, Brett “GOllumfun” Johnson, referred
to by the United States Secret Service as “The Original Internet
Godfather” has been a central figure in the cybercrime world for over
20 years. Mr Johnson built and was leader of ShadowCrew, the precursor
to today’s darknet markets. He was instrumental in developing many
areas of online fraud while helping design, implement, and refine
modern Identity Theft, Account Take Over Fraud, Card Not Present
Fraud, IRS Tax Fraud, and countless other social engineering attacks,
breaches, and hacking operations.
Today, Brett is considered one of the world's foremost experts on cyber security, cyber crime, and identity theft. He consults with Fortune 500 companies, merchants, financial institutions, consumer groups, and law enforcement across the planet and travels worldwide to speak to various groups.
Brett can be contacted at or